At Digital Carts, customer satisfaction is our top priority. We are committed to providing high-quality digital products. However, we understand that sometimes things don’t go as planned. This Refund Policy outlines the terms and conditions under which refunds and exchanges are available for purchases made on our platform.
1. Software Purchases
If the software you purchase from Digital Carts is not working as intended, you are eligible for a refund or exchange under the following conditions:
- Refund Eligibility: You are eligible to request a refund within 5 days of the purchase date if the software is defective or does not function as described. Upon approval, the refund will be processed and credited to your bank account within 7 days.
- Exchange Option: Alternatively, you can choose to exchange the software for another product of equal value. The exchange must be requested within the same 5-day window.
- How to Request a Refund or Exchange: To initiate a refund or exchange, please contact our support team at info@digitalcarts.in with your order details and a description of the issue. We will review your request and respond promptly.
2. Non-Refundable Items
Certain products are not eligible for refunds, including:
- Marketing Tools: Due to the nature of marketing tools and digital marketing services, these products are non-refundable once purchased.
- PDFs and Digital Documents: Any PDFs, e-books, or other digital documents offered on our site are also non-refundable after the purchase is completed.
3. Exceptions and Special Cases
We may make exceptions to this policy in certain cases, such as technical difficulties or errors on our end. Please contact us directly to discuss any special concerns.
4. Contact Us
If you have any questions about this Refund Policy or need assistance with a return or exchange, please contact us:
Digital Carts
Email: info@digitalcarts.in